Qualifications
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Minor programming capability (AMX/Creston) - changes and troubleshooting
Valid Driver's License and a Motor Vehicle Record that meets company driving standards
Familiarity with:
AMX Networking and Programming Essentials
Crestron Professional installation, programming and configuration
OSHA 30-Hour Construction Course
Benefits
Medical benefits, including vision and dental
Paid holidays and Paid Time Off
Enjoyable and dynamic company culture
Training and professional development opportunities
Responsibilities
The company Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client base
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance
Take Responsibly for completing accurate job documentation as needed
Ensure equipment delivery and associated responsibilities for assigned assignments
Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
Field service support of control programs (AMX / Crestron/etc.) - minor edits (could be with the aid of a programmer), compile, upload and download capability
Intermediate Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to:
pulling cable, installing connectors, mounting projects and hanging ceiling mounts
Assist next level service technicians as needed
Provide client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs and UCC devices
Travel to various job sites required
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives
Company reserves the right to alter work hours and work location as necessary
Work hours may vary based on client requirements and may include travel to various locations in support of the account
This position will generally work on customer sites and may deal with a construction site type of work environment
Work hours may vary based on client requirements and may include travel to various locations in support of the account