Qualifications
• Must have excellent problem solving and trouble shooting skills
• Proficient in time management and multitasking
• Prior experience working in a financial institution setting
• (Vault systems and Drive up systems)
• Must have working knowledge of local and national codes, policies and practices
• High School Diploma or equivalent
• Minimal 3 years of physical security experience (working with vaults, safes, locks, safety deposit boxes, etc.)
• Able to pass full background check and drug test
• Valid driver’s license and clean driving record
• Must display a strong work ethic and professional integrity and presence
• Strong leadership and team work along with the ability to work independently with minimal direction
• Proficient in the use of personal computers including such programs as MS Word, Excel, and Outlook
• Knowledge of and ability to use all tools pertaining to the installation and servicing of job functions
• Ability to stand for long periods of time, occasional lifts heavy loads, climb ladders, bend, stoop and perform other physical requirements of this position
Responsibilities
• As a Physical Security Technician, you will perform maintenance and installation of safes, locks, under-counter teller equipment, RTS drive-up systems, safe deposit boxes and vaults
• You will also be trained on other areas of service, including performing installation and network integration of financial institution’s security equipment including alarm systems, video surveillance, and access control
• In this role, you will be responsible for providing exceptional customer service by ensuring excellent quality of workmanship, professional customer communication, and loyal confidentiality
• Customer service is a key part of this role
• This will include maintaining a positive working relationship with our customer during a service call, scheduled meetings with customer and other contractors, and customer training sessions
• Service, install, program, configure, and troubleshoot existing security alarm and site automation systems and banking equipment
• Cleaning, lock maintenance & drilling of safe deposit boxes, vaults, undercounter steel, and pneumatic drive-up systems
• Maintenance of after-hours depositories
• Install, integrate and service access control systems and door electronic door locks and door closures
• Working and communicating well with fellow team members of our company
• You will be responsible to assist with inventory management and anticipate parts required to meet your daily job functions
• Submit accurate and timely service call/installation documentation to our corporate office (Billing reports and worksheets, Time Cards, Inventory paperwork)
• Ability to work independently as well as with a team
• Ability to learn new technology and participate with ongoing educational training sessions